Terms and Conditions


All prices quoted by Fast Key Services Ltd. (FKS) are strictly net and subject to alteration without prior notice. Goods will be invoiced at the prices ruling at the time of despatch. All prices quoted are exclusive of Value Added Tax and carriage charges.

Carriage Charges

Carriage is calculated according to weight and dimensions. Orders over £100.00 plus VAT are Carriage Paid (UK Mainland only excluding Scottish Highlands).


The vast majority of keys are cut on the premises and despatched same day by first class post. Large key orders may take slightly longer. Special order keys or keys ordered from a third party may be subject to extended delivery times. Upon delivery the purchaser shall examine the goods and thereafter be deemed to have accepted them for the purposes of the Sale of Goods Act 1979.


With very few exceptions, keys are cut individually to the customers’ requirements and as such are not stock items. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to requirements. This also applies where ambiguous information is given at the time of ordering. At our sole discretion we may exchange incorrectly ordered stock keys. For stock items, a handling charge of 10% will be levied on goods “not required” or “incorrectly ordered“ or due to duplication resulting from a “confirmation” order not being marked to that effect. Customer to bear the cost of returning goods and we will only accept the return of goods within 30 days of the delivery date.


FKS process a large volume of orders and cannot cross check every item we receive. Due to our fast turnaround, we prefer not to receive any confirmation orders. On the rare occasions that goods have not been received within seven days, customers should contact the sales office. Where confirmation orders are sent not suitably marked, duplicated orders must be paid for.


FKS accepts no liability for shortages, damage to or non-delivery of any goods unless notified in writing within seven days of the purchaser receiving, either the goods, a delivery note or an invoice, whichever is the earlier. If FKS agrees to pay compensation to the purchaser it is limited to the invoice price of the goods. FKS shall not in any circumstances be liable for indirect or consequential loss arising for any reason whatsoever.


Unless otherwise specified all accounts are payable within 30 days of invoice date. Interest will be payable to FKS at the rate of 2% per month on the balance remaining unpaid beyond the prescribed due date. Any costs incurred in the collection of overdue accounts will be passed on to the purchaser. FKS reserves the right to refuse or withdraw credit facilities without prior notice or explanation as to why such action has been taken. Should credit status not be met, payment is required prior to the despatch of goods.

Special Orders

When we arrange to obtain keys or locks from a third party on behalf of a client, we cannot accept responsibility for delays in delivery to us from works and will have to charge for those items ordered. Many goods have to be put into production and manufacturing times can vary. Cancellation of such orders can only be accepted if received in writing within 3 days of the original order date. Locks ordered for a customer from works as a special order cannot be returned to us for credit and all special orders for high security and access control products must be confirmed to us in writing before we can process them.

Contact UsBy phone, fax & email.

Fast Key Services Ltd
Unit 3 Pilot Close, Fulmar Way
SS11 8YW
United Kingdom

Sales Office: (+44) 01268 562 562
Trade Counter: (+44) 01268 562592
Accounts: (+44) 01268 562572
Fax: (+44) 01268 570 121

Latest PostsHow to videos and more.

Customer ReviewsSee what our customers say.

9.7/10 from 522 reviews as of Sep 16.
Read more of our reviews

Site HelpTrack deliveries and how to-s